Realistic Games

Casino content supplier Realistic Games has unveiled a strengthening of its commercial department, via the promotion of Lauren Bradley.

Joining the firm in 2018, Bradley has been named as head of commercial and account management, progressing from her prior role of commercial manager, to oversee business developments.

Robert Lee, Realistic Games’ commercial director, commented: “Lauren has been instrumental to our commercial success in the last two years, consistently growing our client portfolio.

“She will continue to add great value in her new role, and I expect her knowledge and experience will take the company from strength to strength.”

Blueprint Operations

Blueprint Operations, part of the Gauselmann Group whose UK-facing brands include, Praesepe, Regal Gaming and Betcom, has confirmed the appointment of Nicola Wallbank to the newly created role of head of corporate accounts.

Initially joining the company in 2016 Wallbank is based in Newark, where she is responsible for responsible for a growing team of customers and account managers, and reports directly to managing director David Purvis.

Of the appointment, Purvis stated: “We are pleased to have been able to promote from within the Blueprint business. Nicola has the necessary experience to enhance our customer relationships and make a significant contribution to our growth plans.

“Nicola has a detailed knowledge of the gaming industry and is passionate about delivering a service excellence. I am confident that our customers will benefit enormously from her personal drive and positive approach to our business.”

Gauselmann has also confirmed that appointment of Janika Gauselmann to its supervisory board, succeeding Max Walberer, who passed away earlier in the year after serving for 28 years.

WeAreCasino

Italian actor Rocco Siffredi has unveiled a new collaboration with WeAreCasino, after signing on to an upcoming games project that is currently being developed.

Working alongside Rocco’s Studios, this project will include WAC’s newest slot builder features, the first games of which are expected to be released this winter.

Sem Moioli, WAc CEO, explained: “This is an extremely significant achievement for WeAreCasino, our first important gaming license that will give us the perfect opportunity to launch our new slot builders 2.0 features at their fullest potential. We are incredibly excited to build these games with Rocco and we are also already working to secure more licenses of this calibre.”

Stars Group

John Schappert has been appointed as a new independent director of the Stars Group as well as a member of the board’s compensation and technology committees, with immediate effect.

Schappert currently serves as chairman and CEO of Shiver Entertainment, a company that develops video game software for consoles, as well as chairman of Motorsport Games, a developer and publisher of video games, and Pipeworks Studios, a firm that develops video games and software.

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When, on April 15, 2011 – so-called Black Friday – the US government took sweeping actions against the country’s online gambling operations, enforcing the 2006 Unlawful Internet Gaming Enforcement Act, a series of actions and reactions were set in motion – including the $870m lawsuit against PokerStars, lodged by the Commonwealth of Kentucky.

The Stars Group, which subsequently acquired PokerStars, was facing a huge cost relating to the recovery of alleged losses by Kentucky residents who played real-money poker on PokerStars’ website during a period between 2006 and 2011. But not anymore.

The Kentucky Court of Appeals stated that “allowing a complaint, like the one put forth by the Commonwealth, to move forward would lead to an absurd, unjust result.”

“We applaud the decision of the highly-respected three-judge panel of the Kentucky Court of Appeals,” said Marlon Goldstein, EVP and chief legal officer of The Stars Group. “The merits of the case prevailed and we look forward to putting this matter behind us as we sharpen our focus on executing on our growth strategy going forward.”

The litigation was initially filed by the Commonwealth of Kentucky in 2010, around four years prior to The Stars Group’s acquisition of PokerStars. The filing relied on a centuries old statute that was intended to allow individuals who incurred gaming losses to bring an action against their winning opponents.

The Stars Group said it now intends to petition for the release of the $100m supersedeas bond it posted, which includes $5m in cash collateral and $65m in letters of credit securing the same. A supersedeas bond is a holding payment submitted by defendants wishing to seek appeal against a judgement with a ficudiary penalty.

Stars also said that approximately $300m continues to be held in an indemnity escrow fund established under the merger agreement governing The Stars Group’s acquisition of the PokerStars business. The group previously filed an indemnification claim relating to the Kentucky litigation, which is currently pending against the sellers of the PokerStars business, for all losses, costs and expenses related to the litigation. This claim and the release of the outstanding escrow funds will be resolved in accordance with the provisions of the merger and escrow agreements related to the acquisition.

In a statement, Stars said it expects the Commonwealth to either petition the Court of Appeals for a rehearing or seek discretionary review of the Court of Appeals decision by the Kentucky Supreme Court and intends to vigorously dispute any and all liability in the event the Kentucky Supreme Court grants review and hears the appeal.

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As part of his role, Plumi has been tasked with building Spanish and LatAm teams whilst ensuring the business and its brands are ready for launch in each market. This includes 21.com, JustSpin, NeonVegas, NitroCasino, UItraCasino and the recently launched RapidCasino. 

“It is a true honour to be joining the PressEnter Group and to be leading its charge into Spain and Latin America where our brands will undoubtedly become firm player favourites as they have elsewhere,” Plumi noted. 

“I am looking forward to using my 12 plus years of industry experience to ensure that PressEnter makes a real impact in the region. LatAm really is the place to be, and we want to jump into the market early and build a foundation for growth while following regulations and ensuring compliance at all times.

“I have been following PressEnter’s journey for some time now and have heard many positive things about the company and its culture – I really am delighted to be part of such an extraordinary organisation.”

Renowned in the sector, Plumi’s previous senior management roles include being managing director for Spain at Betsson Group. Prior to that he was the head of VIP and CRM at the Stars Group. 

Thomas Groven, chief commercial officer at PressEnter Group, added: “David is an incredibly talented and passionate executive with an unrivalled understanding of Spanish speaking markets. This makes him the perfect candidate to lead our drive into Spain and Latin America.

“These are markets where we see tremendous potential for our brands, but they are also markets with plenty of hurdles to clear. David is absolutely the best person for the job, and I look forward to working with him closely as we grow our presence in the region.”

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2004

The Stars Group has announced that the last remaining assets of Full Tilt poker will be taken offline this week, with all players to be migrated to the flagship PokerStars entity.

After initially beginning life in 2004, the Full Tilt desktop and mobile applications will no longer be available from February 25, 2021. All account information, preferences, balances, tickets and bonuses will remain available on the PokerStars software.

PokerStars absorbed its rival almost five years ago when the then Amaya Gaming confirmed a successful migration of the two onto a single platform, with the group committing to a dual brand poker strategy but citing a better gaming experience and increased efficiency by pooling the two onto one product.

With the Full Tilt software to be taken offline later in the week, TSG updates that all balances, including those in multiple currencies, t-money and tickets, as well as any casino or poker bonuses, available via Full Tilt accounts are also available on PokerStars.

17

April 12 has been set as the date by the government for betting shops in England to reopen, with adult gaming centres, bingo halls and casinos scheduled to follow on May 17.

Though not directly confirmed during the Prime Minister Boris Johnson’s announcement yesterday evening, step two of the government’s plan includes the reopening of ‘non-essential retail’ with indoor hospitality and hotels opening their doors on the aforementioned date in May.

During Johnson’s address, the PM noted that all stages of reopening would rely on data regarding the spread of the virus and highlighted that there would be ‘at least’ five weeks between each step.

30

The UK Gambling Commission has stated that “extra operator vigilance is needed during the current national lockdown,” after reviewing further data on the impact of tightened restrictions on online gambling behaviour in the region.

Data for December, acknowledged as a “traditionally busy period,” sees the overall number of total bets/spins increase by 12 per cent from November, while the number of active players rose six per cent.

Gross gambling yield jumped by 30 per cent to almost £614m between November and December, driven by both growth in player numbers and an increase in operator margins for real event betting.

The regulator also reports that slots GGY increased by 13 per cent to nearly £200m during the period, with the number of bets rising by 12 per cent to almost six billion and the number of active accounts up six per cent to almost three million, both of which are said to be “the highest from within the COVID-19 pandemic period”.

The number of online slots sessions lasting longer than an hour increased by 11 per cent to 2.5 million in November to December. The average session length decreased slightly to 21.5 minutes, with around eight per cent lasting in excess of one hour.

0.3

The Betting and Gaming Council has affirmed that it will “keep up the momentum” in its quest to raise standards across the industry, following a UK Gambling Commission quarterly report into gambling participation, and problem gambling prevalence data, for the year to December 2020.

Asserting that it has “worked tirelessly to drive up standards in the regulated betting and gaming industry,” the BGC says that future manoeuvres could see opt outs for online advertising.

This comes after a UKGC survey showed that the problem gambling rate in 2020 was down from 0.6 per cent in 2019 to 0.3 per cent, although the regulator does note that it is “not a statistically significant decrease at the 95 per cent level” of confidence.

The findings, based on a survey of 4,007 UK adults between March and December last year, also highlighted that those gamblers classed as being at ‘moderate risk’ of harm fell from 1.2 per cent to 0.9 per cent between 2019 and 2020.

Furthermore, the ‘low risk’ rate is said to have demonstrated a “significant decrease,” according to the UKGC, after falling from 2.7 per cent to two per cent over the same period.

2.2

The Victorian government has established a Royal Commission into Crown Melbourne’s suitability to hold its Victorian casino licence, as well as the suitability of its associates, including Crown Resorts.

This comes after a scathing report in New South Wales, commissioned by the Independent Liquor and Gaming Authority and led by former supreme Court judge Patricia Bergin, found that the company isn’t fit to operate the $2.2bn Crown Sydney Hotel Resort.

The almost 800-page critique of Crown’s suitability, which itself followed allegations raised by Australia’s Nine Network, the Sydney Morning Herald, The Age and other media outlets, alleged that Crown, or its agents, affiliates or subsidiaries, engaged in money-laundering; breached gambling laws; and partnered with junket operators with links to drug traffickers, money launderers, human traffickers, and organised crime groups.

Occurring as Harold Mitchell became the latest director to resign from Crown with immediate effect, the Royal Commission will be spearheaded by former Federal Court judge and senior barrister Raymond Finkelstein QC.

The government has also commenced work to establish an independent casino regulator, and minister for consumer affairs, gaming and liquor regulation Melissa Horne has commissioned a review to advise on the necessary structural and governance arrangements.

This will occur in parallel with the Royal Commission and will also assess, among other things, requirements for regulation of money laundering and junket operations.

2021

Enlabs has confirmed its intention to relaunch in the Swedish market this year as part of a large strategic growth plan, as the group reports quarter-on-quarter growth in activity and revenue across all markets in its latest trading update.

In December, Enlabs maintained that the Swedish market was “of great interest” to the company, despite detailing the decision to voluntarily revoke its licenses for commercial online gaming and betting within the country.

It is said that the reason behind the decision was due to the need for technical development work linked to the company’s certified platform, with internal work having already begun.

Asserting that the group reflects a “leaner, more agile and fully aligned organisation” after its Global Gaming integration, Enlabs says that it will adopt a dual geographic target moving forward, with plans to expand into emerging regions on hold due to COVID-19 impacts with its Chile and Peru projects closed.

Spearheaded by its OptiBet and Ninja Casino flagship brands, the Baltics and Nordics are to become Enlabs’ prime focus moving forward, with Ukraine and Belarus to join Sweden in anticipated 2021 launch regions.

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Publishing its industry donation figure for April 1 to December 30, 2020, the independent charity revealed that William Hill donated £540,000 of its pledge with Flutter Entertainment second, donating £874,000.

All UK licence holders are obliged to donate 0.1 per cent of their annual Gross Gambling Yield directly to GambleAware. Those companies with an annual gross gambling revenue of less than £250,000 per annum are requested to donate a minimum of £250.

For the Q1-Q3 trading period as a whole, GambleAware received a total of £4.46m in voluntary donations from the gambling industry – a figure which does not include regulatory settlements or additional donations.

Other leading operators which have donated substantial sums include bet365 at £763,000, Gamesys at £450,000 and Petfre (Gibraltar) – the owner of Betfred – at £75,421, made in two separate donations.

Additional donations, in the form of unclaimed winnings and credit from dormant accounts, were also received, with the two largest donors named as LeoVegas at £94,328, and A&S Leisure Group, owner of Napoleons Casinos, at £10,000.

GambleAware further revealed that a total of £5.03m had been raised by 20 different operators, suppliers and media companies. 

Betting companies, such as Entain, Flutter, the Stars Group and William Hill, raised £3.94m, while £1.08m was raised by media firms, led by Sky, ITV and Facebook.

During the period from April to December, GambleAware also received £8.8m in regulatory settlements from William Hill and Betway.

William Hill’s Mr Green division was penalised as part of the Gambling Commission’s targeted investigation into online casinos, with the commission imposing a £3m penalty after the operator ‘failed to have effective procedures aimed at preventing harm and money laundering’.

Meanwhile, Betway was ordered to pay £5.8m ‘in lieu of a financial penalty which will be directed towards delivering the ‘National Strategy to Reduce Gambling Harms’.

For GambleAware’s full list of donors, click here.

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This relates to legal proceedings originally brought by the Commonwealth against certain subsidiaries of The Stars Group in 2010, prior to its combination with Flutter.

Towards the culmination of the past year, Flutter, which completed its merger with Stars Group months earlier, reported that the Kentucky Supreme Court has reinstated an $870m judgement with compounding interest of 12 per cent per annum. 

Initially filed eleven years ago, approximately four years prior to The Stars Group’s acquisition of the PokerStars business, the case sought recovery of alleged losses by Kentucky residents who played real-money poker on PokerStars’ website during a period between 2006 and 2011. To bring the action, Kentucky relied on a centuries old statute seeking the recovery of alleged gaming losses incurred by residents.

In the original December 2015 decision, the judge imposed an approximately $290m award, which was trebled to $870m excluding interest and applicable costs. Gross gaming revenues generated by TSG in Kentucky during the relevant period was approximately $18m.

Upon the overturn three years ago, the Court of Appeals stated “[a]llowing a complaint, like the one put forth by the Commonwealth, to move forward would lead to an absurd, unjust result.”

In a media statement concerning the denial of the hearing, the company noted: “Flutter is disappointed by the denial of its rehearing petition and continues to strongly dispute the basis of this judgment. 

“Together with its legal advisors, Flutter will continue to consider its position in relation to the judgment, including potentially appealing the ruling of the case to the US Supreme Court along with other legal avenues which it may pursue thereafter. 

“Flutter remains confident that any amount ultimately paid to resolve this matter will be a limited portion of the reinstated judgment. Further announcements will be made in due course as and when appropriate.”

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The comments come as the group reports its 2020 preliminary results, with a significantly accelerated progress against its four pillar growth strategy lauded by the Stars Group merger and minority buy-out of FanDuel.

This strategy includes maximised profitable growth in core markets of the UK & Ireland and Australia, expansion in the rest of the world, attaining podium positions in international regulated markets, and deepening its leadership position in the US.

Peter Jackson, chief executive at Flutter Entertainment, commented: “2020 was an historic year for the group as we completed our merger with TSG, commenced the integration of our two businesses and increased our ownership of FanDuel in the US, whilst at the same time navigating the challenges presented by the COVID-19 pandemic.

“Safer gambling is critical to building a sustainable global business and we are determined to lead the industry in implementing the highest standards of customer protection across our markets. 

“This includes the UK, where we welcome the government’s review of gambling legislation and support the delivery of a balanced framework that will protect vulnerable customers while allowing the many who enjoy a bet to continue to do so safely.”

Revenue for the year surged 106 per cent to $4.39bn (2019: £2.14bn), helped along by its aforementioned TSG addition in May 2020, with the group’s gaming segment up 253 per cent to £1.67bn (2019: £473m) and sports rising 64 per cent to £2.72bn (2019: $1.67bn).

However, the group’s profit before tax plummeted to £1m from £136m one year earlier, with net debt at the end of the year finishing up at £2.81bn (2019: £265m).

The group’s PPB retail estate in the UK and Ireland saw a 36 per cent drop in revenue to £200m (2019: £312m), reflecting continued COVID-19 restrictions which saw shops closed for an average 36 per cent of the year.

Revenue declined 28 per cent in the group’s UK units, where shops were closed 36 per cent of the year; with revenue in Ireland down 46 per cent due to a 40 per cent shutdown.

“We delivered a very strong financial performance in 2020, benefiting from our scale and diversification,” Jackson continued.

“We continue to grow our recreational player base across all key regions, in Q4 alone the group had over 7.6m monthly online players. Nowhere has our growth been more evident than in the US where we have consolidated our #1 position in this crucial market, with customer economics that continue to exceed our expectations, finishing the year as the first US online operator to reach over $1.1bn in gross gaming revenue.

“During this exceptionally testing time, we have focused on safeguarding the welfare of colleagues and contributed more to the communities in which we operate.

“I would like to take this opportunity to thank all my colleagues for their ongoing commitment and resilience as we face these challenging times together. While the global outlook remains uncertain, our momentum remains strong and we look forward to the future with confidence.”

Driven by favourable sports results, particularly in the UK and Ireland, group revenue for the first seven weeks of 2021, to February 21, was ahead 36 per cent year-on-year.

COVID restrictions impacting retail business in the aforementioned jurisdictions stands at an estimated monthly EBITDA loss of £9m for each month that both UK and Irish retail estates remain shut.

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As we approached the start of summer, huge interest remained in the ongoing, and rapidly spreading, health crisis, with ongoing closures, and in some cases phased reopening’s, dominating the month’s agenda.

Elsewhere, a blockbuster merger entered completion, a review into online gambling self-exclusion tools reported a lack of quality, and the UK Gambling Commission published new guidance for online operators.

Feature of the month

As we entered May, and with our first virtual event in full flow, it was a feature article from the past month that combined the overriding number one topic of the year with live casino that captured readers’ attention during the period.

As many tackled the biggest challenge they had ever faced, the pandemic offered some verticals, live casino being one prime example, with the opportunity to become more creative in their approaches to reaching audiences, with some choosing to bring the live casino set-up to the comfort of their own home, while others put pen to paper and secured new, more international partnerships.

Speaking as part of a ‘Live Casino in Lockdown‘ panel on day two of the SBC Digital Summit, were Karolina Pelc, owner of Basic Strategy, as moderator, alongside Sam Brown, CCO of Hero Gaming; Richard Atkinson, head of live casino at William Hill; and Jeremy Taylor, MD of Genting Online.

In the news

Before taking its stake in FanDuel to 95 per cent in a multi-billion dollar deal later in the year, Flutter Entertainment completed its long awaited merger with the Stars Group in May.

Following the transaction, Flutter outlined five reporting segments which included TSG International (excluding current US operations), Paddy Power Betfair, Sky Betting and Gaming, Australia (including SportsBet and BetEasy), and US (including FanDuel and all TSG US operations).

Elsewhere, online gambling self-exclusion tools for vulnerable consumers were found to be ‘made available with no quality assurance or assessment to inform consumer choice, and promoted by treatment providers, operators and the regulator’ according to a report into online gambling tools.

The review, entitled Online gambling self-exclusion: rapid consumer review of selected tools, was conducted by Simon Thompson, a health and social care specialist, and Alexander Källman, independent consultant at Mind.

This month also saw the UK Gambling Commission publish new guidance for online operators, instructing that tighter measures needed to be implemented to protect consumers during lockdown.

In what will be a recurring theme throughout these monthly reviews, the ongoing chaos caused by COVID-19 continued to be a top performer. On the occasion, however, it was phased reopenings throughout the US, as well as in New Zealand, that were brought to the fore.

Recommended reading

Roundtable: How to adapt a retail slot for the online market, part two

As more operators look to broaden their slots offering with games that appeal to both online and retail players, can existing land-based titles work just as effectively in the digital environment? We asked five game developers for their views on what types of games and features can make the transition from the casino floor to desktop and mobile devices.

Genting and Evolution delve into the ascent of live casino

Live casino’s place at the igaming table was seemingly been moving from strength to strength earlier in the year, despite the impact of the current climate, with numerous organisations opening up to the sector and new studios increasingly cropping up across a number of jurisdictions.

Two specific examples came in the form of Evolution Gaming and Genting, with the former enduring consistent growth on a global basis and the latter aiming to strengthen its position in the aftermath of last year’s €15m purchase of live gaming specialist Authentic Gaming from LeoVegas.

However, with a history steeped in land-based real-estate, should, or could, live casino be doing more to embrace new technologies? And how much of a role does this play with regards to innovation within the sector.

Video of the month

SBC set the standard for the new world of virtual conferences and exhibitions by attracting an audience of betting and gaming industry professionals from 100 countries to the first SBC Digital Summit.

SBC Digital Summit highlight

The SBC Digital Summit takes centre stages once again, as Rebecca Liggero, lead reporter of Ayre Media, posed the question of what operators can do in terms of communication when it comes to crypto, and how they can maximise its use as a method of currency for its players.

Speaking on the ‘Blockchain Payments as a Driver in Crisis’ panel during day four of the SBC Digital Summit, Lloyd Purser, COO of Funfair Technologies, emphasised his belief that although education is a major part of bringing new players to crypto, there are also many other factors involved.

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Lauded as a “perfect fit” for PokerStars, the collaboration is set to spread across many aspects of the brand as Neymar brings his flair and personality to the online and live tables, as well as to the brand’s community across the world.

The announcement, which marks the start of Neymar’s new chapter with PokerStars, teases what is to come in a new film as Neymar declares he is ‘IN’ and invites all players into his inner circle.

“When I’m not playing football, I love playing cards. Competing with my friends is a huge passion of mine, I love the sense of community, the fun, and the unpredictable moments that can occur in any game,” noted Neymar. 

“As a true poker fan, I am excited to start a new chapter with PokerStars. Together we’ll be creating moments for our community and fans all over the world.”

The signing follows a recent global brand refresh for PokerStars as it looks to move beyond just product in a bid to become a global entertainment brand. The brand refresh included PokerStars first dedicated safer gambling TV ads.

Recent moves in Neymar’s home country has seen PokerStars and Brazilian esports organisation Furia unveil a collaboration that both parties assert boasts an ambition of creating a poker and esports fusion. 

Elsewhere, the group also named former Paris Saint-Germain, Tottenham Hotspur and Newcastle United footballer David Ginola as a sportsbook brand ambassador.

Martin Nieri, global director of brand and creative at PokerStars, said of the latest link-up: “Neymar Jr is a true global superstar. But what underpins this partnership is his genuine love for poker. It’s about a shared passion for the game and the beautiful uncertainty at the heart of it. 

“At PokerStars, we are constantly trying new things to bring new energy, excitement, and entertainment to our customers. Together with Neymar Jr we believe we can take this to the next level for the PokerStars community.”

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The former will see PokerStars’ UK customers gain access to a variety of titles, such as Sahara Nights, with Valley of the Gods, Multifly and more, set to follow.

Furthermore, Yggdrasil’s portfolio of casino content will be rolled out over the following weeks and months across dot-com markets as well as in regulated jurisdictions including Sweden, Denmark, Italy, Spain and Romania. 

Fredrik Elmqvist, CEO at Yggdrasil, explained: “This is a milestone content agreement for Yggdrasil, and we are thrilled to partner with PokerStars.  

“It is one of the biggest and best-known brands in the industry and this deal will enable our portfolio to reach an extensive worldwide audience across many key regulated jurisdictions.” 

The Canadian gaming and online gambling group has also inked a deal with B2B marketing platform provider BlueRibbon, which will see the frim implement jackpot-based promotions across its online casino assets throughout a multitude of jurisdictions.

Aligned with regulatory landscapes across the globe, the BlueRibbon platform, and gamification infrastructure, will enable cross-channel applications, allowing the operator to offer bespoke player experiences that ultimately aims to drive player experience and brand loyalty.

“Entering into such an esteemed partnership with The Stars Group is a testament to BlueRibbon’s capabilities in offering innovative marketing solutions at the highest level, and entrusts the delivery of completely seamless experiences across the tier-one operators’ verticals,” stated Amir Askarov, co-founder and CEO of BlueRibbon.

“With its content-agnostic, real-time gamification tools, the BlueRibbon player engagement platform is set to enhance The Stars Group player loyalty and brand differentiation while increasing their ability to incentivise players across its many regulated jurisdictions.”

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